Terms and Conditions
Quotations
All quotations are calculated for materials and labour as a final figure.
Quotations that have been accepted by the client are fixed and non negotiable.
Initial quotations are free of charge, however we will charge for the breakdown of quotations which use office time.
We reserve the right to charge for large project quotations which require extra research and or resources.
Any work above and beyond our quotation will charged as extras.
Any changes in type or quality of materials or accessories, by the client will be charged for accordingly.
Quotations are valid for 30 days from the quotation date.
Retention of title.
All equipment belongs to Cyprus HomeCare until full and final payments are made whether they are fixed to the property or not.
Deposit fees are non refundable after 14days of booking and last minute Cancellations will result in the loss of any deposits paid.
Once the project has been accepted by the client and work has commenced second stage payments will be due within 24/48 hours of the start of the project.
Deposits paid to us will be given as a ‘go ahead’
Verbal, E-mail, Written instructions will be accepted as a ’go ahead' for projects and regarded as full acceptance.
In the event of cancellations whether by the client or Cyprus HomeCare deposit fees will be lost once the project has been accepted and work has commenced any materials will still belong to Cyprus HomeCare.
Any unnecessary delays causing financial losses whether by the client or other trades employed by the client will be charged for as an extra.
Payments
All payments will be paid within the payment schedules as directed on quotations.
Full and final payments are due on the day of completion.
Late payments will be charged at 1.5%.
Non payments may result in the de- commissioning of installed equipment and may also lead to the recovery of materials that are the property of Cyprus HomeCare whether they are attached to the property or not, by accepting our quotation you automatically agree to our terms and conditions and if recovery is necessary then access to private property is automatically given by the client.
In the event of non payment we reserve the right to report the client to the Cyprus Trades Association.
In the event of complete non compliance we will need to prosecute.
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Guarantees
All work carried out by by Cyprus HomeCare is guaranteed for one year unless otherwise stated, providing that all payments have been made and that systems have not been tampered with. This guarantee does not cover 'off the shelf materials' such as purchased from DIY stores due to the fact that we did not manufacture the materials. We will however do our upmost to select the best quality from the range available on the Cyprus market some of the products we use come with a manufacturer warranty. Cyprus HomeCare warranties are non transferable to new owners.
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Manufacturer Warranties
The 'Manufacturer warranty' is provided by the Manufacturer of the installed product this warranty is not supplied by Cyprus HomeCare and is between the client and the manufacturer you need to register your warranty with the manufacturer directly this is with your installation paperwork. We are only the installers NOT the creators of the product. In the event of product malfunction we will do our best to liaise between the client and the manufacturer. This time is chargeable to the client along with any associated products or materials such as Freon. We will also charge for traveling time and fuel costs.
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Central Heating Installations
The supply and installation of the heating equipment is guaranteed as follows:
5 year manufacturer warranty for BAXI boilers. (you need to register your warranty with the manufacturer directly this is with your installation paperwork).
5 years manufacturer warranty for radiators and towel rails.
2 years for the mechanical installation (pipework) and electrical wiring from the installation date.
Our Central Heating warranty for new systems covers full installations carried out and commissioned by Cyprus HomeCare Providing that all payments have been made and that the equipment has not been tampered with or modified in any way or given form.
If the property had 'provisions' installed by others IE, electrical and pipe works then we cannot guarantee the 'provisions'.
Boiler Installation and Replacements
Newly installed and replaced boilers have their 5 year manufacturer warranty which must be registered with Baxi There are recommendations that the whole central heating system has been flushed and inhibitors used for the heating circuit and that this is carried out every two years.
For combination (instantaneous hot water) boilers it is recommended that all relevant pressure and temperature regulating devices are fitted and are in working order along with expansion vessels and pressure relief valves.
This guarantee does not cover damage caused by thunderstorms, over voltage transients or abnormalities present within the electrical supply to the installed equipment please check the following links for more information.
https://www.cyprus-homecare.com/lightning-and-surge-protection
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Please note that many insurance companies in Cyprus will cover electrical storm damage within their home insurance polices, please check with them.
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This equipment is not covered in the event of damage caused by living creatures, earthquakes or natural disasters. This equipment is not guaranteed if the equipment is not serviced annually by Cyprus HomeCare and recorded in your service book. please see our central heating page for more details.
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Gas cylinders
The gas cylinder warranty is covered by the gas company you have the contract with, however the end user is responsible for the upkeep of the gas regulators and associated safety equipment along the gas train. Gas detectors with auto shut off are now mandatory.
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Heat Pump Installation and Replacements
Installed and replaced Heat pumps have their 5 year manufacturer warranty which must be registered with Sendo.
There are recommendations that the whole central heating system is flushed and inhibitors used for the heating circuit and that this is carried out every two years.
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This guarantee does not cover damage caused by thunderstorms, over voltage transients or abnormalities present within the electrical supply to the installed equipment please check the following links for more information.
https://www.cyprus-homecare.com/lightning-and-surge-protection
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Please note that many insurance companies in Cyprus will cover electrical storm damage within their home insurance polices, please check with them.
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The efficiency of heat pumps depends on many factors and is a developing industry although we will do our very best to calculate the heat load correctly we cannot guarantee that a heat pump will heat your home as well as a gas or oil boiler, please do your research properly we will not be held responsible for disappointing results. This guarantee does not cover damage caused by thunderstorms, over voltage transients or abnormalities present within the electrical supply to the installed equipment. This equipment is not covered in the event of damage caused by living creatures, earthquakes or natural disasters.
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Pressure pumps and systems
We only use good quality pumps and controllers for our pressure systems and replacements. The warranty is for 2 years provided that the pump is covered ( we do not always provide a cover, please ask for prices ) and that the pump has not been run dry from water shortages or run without its impeller cover. The warranty does not cover the pump being run without a water supply in the event that the main supply valve has failed or is switched off. The pump is also not covered by flooding of flat roofing make sure your roof drains are clear. The pump is not covered if had been tampered with.
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This guarantee does not cover damage caused by thunderstorms, over voltage transients or abnormalities present within the electrical supply to the installed equipment please check the following links for more information.
https://www.cyprus-homecare.com/lightning-and-surge-protection
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Please note that many insurance companies in Cyprus will cover electrical storm damage within their home insurance polices, please check with them.
The pump is likely to 'stick' due to infrequent use mostly this happens in holiday homes and all pressure pumps do this. We will charge for call-outs to this problem.
Solar systems and pressure systems
We only use good quality cylinders and solar panels for our solar systems these come with the following warranties:
(Please not that Cyprus Homecare is not the manufacturer)
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The cylinder has a 10 year manufacturer warranty and the solar panels have a 5 year warranty. This is providing that a working water softener was fitted at the time of installation (the type that uses salt not the electronic ones to prevent limescale build up) and that the panels have not been damaged by frost or extreme cold conditions experienced in the higher areas of Cyprus. Solar panels can and do produce condensation this is quite normal and not covered by warranty.
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It is advisable to replace the solar system as a whole due to limescale transmission between the cylinder and the panels. We have found solar panels that have been replaced 're-scaled up' within a few years due to the cylinder not being replaced.
Pressure cylinders are not covered if the expansion vessel has failed or the pressure relief valve has seized, or if the incorrect pump has been installed and the system has not been tampered with. The cylinder comes with a fitted electric heating element there is a one year warranty for this. The expansion vessel will likely fail after one to two years please ensure that a regular check is made to see that it is OK.
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We cannot be held responsible for existing installed pipes that are pressurized even if a pressure reducing / regulating valve is fitted it is also recommended that temperature regulating valves are installed ( this is upon request). We also cannot be held held responsible for debris being drawn into the system and causing blockages to taps and valves.
This guarantee does not cover damage caused by thunderstorms, over voltage transients or abnormalities present within the electrical supply to the installed equipment please check the following links for more information.
https://www.cyprus-homecare.com/lightning-and-surge-protection
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Please note that many insurance companies in Cyprus will cover electrical storm damage within their home insurance polices, please check with them.
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Servicing and maintenance
We will not accept the responsibility for poor workmanship prior to our visit and will not inherit previous problems as our own. We will happily give you quotations for remedial works needed.
Air conditioning installations
The installation of air conditioning equipment is guaranteed for 2 years from the installation / purchase date providing that all payments have been made and that the equipment has not been tampered with. Your Cyprus HomeCare warranty will only cover the installation and supporting materials that we have supplied and fitted except for the air conditioning unit that is covered by the manufacturer warranty. (See below)
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This guarantee does not cover damage caused by thunderstorms, over voltage transients or abnormalities present within the electrical supply to the installed equipment please check the following links for more information.
https://www.cyprus-homecare.com/lightning-and-surge-protection
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Please note that many insurance companies in Cyprus will cover electrical storm damage within their home insurance polices, please check with them.
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The Air conditioning units are not guaranteed if the equipment is not serviced annually by a authorized engineer and proof provided by either a record card or book signed off complete with a receipt.
If the air conditioning and electrical provisions have been installed by others we cannot guarantee the existing refrigeration pipes or electrical cables however, we will to the best of our capability test the provisions and use them accordingly. We will not be held responsible for blocked or incomplete condense drains. We will not be held liable for malicious damage caused by others, re-gasses etc will be charged for.
Inventor Air conditioning Manufacturer warranty
There is a separate 5 year Manufacturer Warranty you will need to go to https://www.inventorairconditioner.com/ for it to be activated. Download and read the warranty terms and conditions from the associated registration page.
If we need to replace components due to manufacturer malfunctions we reserve the right to charge for the costs involved in remedial works.
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Air conditioning servicing
Minimal 'Top ups’(up to 50 grams of refrigerant for 9 & 1200btu units and 100 grams for 18 & 2400btu units) are included in the service price however larger 'Top ups' or ‘re-gasses’ will be charged as extra.
Any repairs that are needed are not included in the service fee and will be charged as extra.
We will not accept the responsibility for poor workmanship prior to our visit and will not inherit previous problems as our own. We will happily give you quotations for remedial works needed.
We will not accept the responsibility for faulty condense drains or damage caused by them, unless we have fitted the condense drain and /or unit our selves.
‘Loyalty Rewards’ only apply if the units have been serviced annually and serviced by Cyprus HomeCare.
Service books may be taken with you to your new property and the scheme continued but only in the same name as displayed on the back page with a full signature.
‘Customer Referral Rewards’ only apply when the referral customer has entered into a planned maintenance agreement with Cyprus HomeCare.
Cyprus HomeCare may add extra service rewards at our own discretion.
The servicing details described are for wall mounted split domestic systems only. Please contact us about floor & ceiling type units.
This book is copyrighted and licensed to Cyprus HomeCare and may only be used by Cyprus HomeCare or its operatives.
You must make sure that the service book is filled in and signed by the engineer who carried out the service.
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Painting, Decorating, and Damp-proofing
We will not be held responsible for damage and defects caused by natural disasters or previous poor building standards. We will to the best of our knowledge inform you about any foreseeable problems.
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Traveling to other Cyprus towns
We reserve the right to charge for traveling to other towns and cities.
We reserve the right to amend our terms and conditions.
Complaints
If you have any complaints or issues about the level of service given then you must contact us within 24hours in writing so we can deal with it professionally.